Support
We're here to
help.
Whether you need help with the platform, have a technical question, or want to report a security concern, our team is ready to assist. We respond to all inquiries within one business day.
Get in Touch
Choose the best way to reach us.
General Support
For platform questions, account issues, feature requests, or general inquiries.
[email protected]
Phone Support
Speak with our team directly during business hours (Central Time, Monday through Friday).
+1 832-261-7779
Security Concerns
To report a security vulnerability or discuss security-related questions about our platform.
[email protected]
Response Time
Fast, human support.
We do not use chatbots or automated ticket deflection. When you reach out to ClearStars, you will hear back from a real person who understands the platform and the healthcare analytics domain.
- ✓ All inquiries acknowledged within 1 business day
- ✓ Critical security issues escalated immediately
- ✓ Dedicated account support for platform clients
<1 day
Response time
100%
Human support
Looking for documentation?
Visit our documentation hub for guides, API references, and technical resources.
Ready to get started?
Schedule a personalized demo and see how ClearStars can transform your Stars performance.